For good or ill, and I happen to think it's mostly good, this whole idea of "customer service concepts have important ramifications in the medical world" has become quite mainstream. As a patient, this makes me happy because it affirms the times I've felt slighted, or felt the doc's style had a negative effect on my care. As an emergency medical paraprofessional-slash-hospital flunky, it makes me happy because my jocular, light touch might actually be noticed and appreciated by somebody. As an applicant, it makes me happy that I:
- Have a relatively heavy run of patient-care experience on my resume
- Have done a boatload of shadowing (and not just for the letters, either, but for the experience and perspective)
- Am such a freak about communication skills
- Used to friggin' teach customer service in the corporate world
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